Joccini Scrubs Privacy & Return Policy: No Fuss, Just Clarity!

Welcome to Joccini Scrubs, where comfy meets chic and customer happiness reigns supreme! We’ve revamped our policies to keep things clear, simple, and stress-free. Here’s everything you need to know about our returns, refunds, and shipping. So, grab your favorite beverage, settle in, and let’s make this as smooth as your scrubs. 

Returns Policy: Keepin’ It Real

We get it—sometimes things don’t work out, and that’s okay. Here’s how we handle returns:

• The Magic Number: You’ve got 30 days from your purchase date to send those scrubs back to us. After that, we’ll have to close the return window (but hey, we’re still here to chat if you need anything else!).
• Condition Matters: The scrubs must be in their original, unused condition and packaging. Think: the same pristine vibe as when they first arrived at your door.
• Proof of Purchase: Don’t forget your receipt or order confirmation—it’s your golden ticket for a return.

Partial Refunds? Let’s Talk

While we aim for perfection, here’s when a partial refund might come into play:

• If the item isn’t in its original condition (we’re talking damaged goods or missing parts not due to us).
• If your return rolls in after the 30-day mark but still has potential.

Refunds: The Fast Lane to Happy Wallets

Once we receive and inspect your return, we’ll hit you up via email with the good news (or the rare “oops” if something’s amiss). If approved:

• Your refund will be processed pronto, back to your credit card or original payment method.
• Keep in mind that your bank might take a few days to catch up with us. If it feels like it’s taking forever, double-check with your bank or card company before reaching out to us at info@joccini.com.

Refund Roadblocks

Here’s the deal on items we can’t refund:

• Sale items (those deals are already too sweet to reverse).

Exchanges: Swapping Made Easy

Got a defective or damaged item? No worries, we’ve got your back.

• Send us an email at info@joccini.com, and we’ll guide you through the exchange process.
• We’ll replace it with the same item because we believe you deserve nothing less than perfection!

Shipping Policy: Quick, Reliable, and Hassle-Free

We know you’re excited to rock your new scrubs, so here’s the 411 on how we get them to you:

• Processing Time: Orders ship out within 1–3 business days (weekends and holidays excluded because even our shippers need a break).
• Order Timing: Orders placed after 3 PM EST on Fridays will be processed on Monday.
• Shipping Options: Whether you want standard delivery or expedited shipping, we’ve got you covered. Costs depend on weight and destination, and you’ll see them at checkout.

Track Your Treasure

Once your order hits the road, you’ll receive a confirmation email with tracking details. Now you can follow your scrubs’ journey like a proud parent.

Need Help?

If anything seems off or you have questions, don’t hesitate to contact us:

1 (888) 775-4438
info@joccini.com

Why We Care

At Joccini Scrubs, we believe great policies make for even greater customer relationships. If something isn’t right, we’ll work with you to fix it—because you deserve nothing less than exceptional.

Here’s to happy returns, fast shipping, and the best scrubs you’ll ever own!